Incident communication
Incidents should be reported as soon as possible, including order number, photos when relevant, problem description and affected units.
Support
Returns
Procedure for incidents, supply errors and review of received goods.
Standard product
Return or replacement will be reviewed according to product condition, order traceability and agreed conditions.
Custom product
Made-to-measure, printed or customized products are reviewed case by case and may not accept return unless there is a defect or attributable error.
